How to Handle Medical Neglect from Your GP: A Guide for Patients

When you go to your GP with an ailment, it’s your legal right to receive the best medical care. Unfortunately, the reality is that thousands of people have been the victim of medical negligence with 13,784 claims in the year 2023/24 alone.

The impact of such negligence can be far-reaching, both physically and emotionally, and victims deserve justice in the form of compensation. If you’re considering pursuing a medical negligence claim, seeking legal advice early on can help you understand your options and make informed decisions.

The process may seem daunting, but this guide addresses the different elements to help you get more comfortable.

Recognising Medical Neglect

The first step is to understand what constitutes medical neglect as this will form the foundation of your claim. While errors can occur in healthcare due to understaffing and underfunding, negligence implies a failure to provide care that a reasonably competent GP would offer. Signs of medical neglect might include:

• Delayed or missed diagnosis: The result is that conditions worsen and are harder to treat.
• Incorrect or inappropriate treatment: Prescribing the wrong medication or performing unnecessary procedures can cause harm.
• Failure to refer to specialists: If a GP fails to refer you, it could delay vital treatment.
• Poor communication: A lack of clear explanations or information about your condition can be distressing and hinder your care.

Documenting Your Experience

If you suspect medical negligence, keeping a detailed record of the interactions you’ve had with your GP will be vital evidence. This documentation is important if you plan to take further action.

This could include the following:

• Dates and times of appointments: List the times when you saw your GP.
• Symptoms and concerns: Clearly document your health issues and how they were described to your GP.
• Treatment received: Note any/all medications prescribed, tests ordered, or referrals made.
• Correspondence: Keep all letters, emails or text messages you received related to your care
• Medical records: You can request copies to review the information held by your GP.

Seeking a Second Opinion

If you are concerned about the care you’ve received, seeking a second opinion can provide the reassurance you need. A fresh perspective from another healthcare professional can help you understand your options and identify any issues your GP has missed in their initial assessments.

Filing a Formal Complaint

If you suspect medical negligence, you can lodge a formal complaint with your GP practice or the relevant healthcare ombudsman. It’s a necessary step that often proceeds medical negligence claims.

If the complaint is not resolved satisfactorily or if the consequences of the negligence are severe, consulting a medical negligence solicitor is recommended. A solicitor can assess your case, advise on the strength of your claim, and guide you through the legal process.